Cancellations

Treatments and services are not transferable to other individuals or clinics. We require at minimum of 48 hours’ notice to be given for any appointment cancellation.

If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to retain your booking fee or apply a cancellation fee of 100% of the treatment cost.

In the case of pre-paid treatments, the full cost of treatment will be forfeited. 

If you do not attend your appointment, we reserve the right to charge a “no show fee”. We will retain the full amount of your booking fee (if a booking fee was collected) or the full treatment cost of your appointment.